Philo - Philo not loading – Incident details

All systems operational

Philo not loading

Resolved
Operational
Started about 5 years agoLasted 30 minutes

Affected

Video

Operational from 11:24 PM to 11:55 PM

Updates
  • Resolved
    UTC
    Resolved

    Good news, everyone! Engineering has officially sounded the all-clear and the issue is now fully resolved.

  • Monitoring
    UTC
    Monitoring

    We believe we have fixed the problem and are monitoring things to make sure this is truly resolved.

  • Investigating
    UTC
    Investigating

    We are seeing issues with customers loading Philo, often times with an error mentioning DRM. Our engineers are on the case and working to repair things. We will post updates as things progress.