Active Issue: 502 Bad Gateway on Account Page

Resolved

Major outage

Started over 2 years agoLasted about 4 hours

Affected

Updates

Resolved
February 28, 2022 at 5:10 AM
Resolved
February 28, 2022 at 5:10 AM
We are declaring this issue resolved, and will closely monitor things to ensure continued stability.
Monitoring
February 28, 2022 at 4:42 AM
Monitoring
February 28, 2022 at 4:42 AM
Things are trending in the right direction. We are continuing to monitor the situation.
Identified
February 28, 2022 at 3:40 AM
Update
February 28, 2022 at 3:40 AM
We have identified a possible solution and are pushing it out now. We are monitoring to see if things clear up.
Identified
February 28, 2022 at 3:00 AM
Update
February 28, 2022 at 3:00 AM
We are still working on a fix for this issue.
Identified
February 28, 2022 at 1:20 AM
Update
February 28, 2022 at 1:20 AM
No updates yet. We are still actively working on this.
Identified
February 28, 2022 at 12:46 AM
Identified
February 28, 2022 at 12:46 AM
We have identified an issue with our billing pipeline that is preventing some users from making account changes. We are actively working with the vendor to get functionality fully restored as soon as possible.

Philo - Active Issue: 502 Bad Gateway on Account Page – Incident details