Philo - Active Issue: 502 Bad Gateway on Account Page – Incident details

All systems operational

Active Issue: 502 Bad Gateway on Account Page

Resolved
Major outage
Started over 4 years agoLasted about 4 hours

Affected

Sign Up

Major outage from 12:46 AM to 5:10 AM

Updates
  • Resolved
    UTC
    Resolved

    We are declaring this issue resolved, and will closely monitor things to ensure continued stability.

  • Monitoring
    UTC
    Monitoring

    Things are trending in the right direction. We are continuing to monitor the situation.

  • Update
    UTC
    Update

    We have identified a possible solution and are pushing it out now. We are monitoring to see if things clear up.

  • Update
    UTC
    Update

    We are still working on a fix for this issue.

  • Update
    UTC
    Update

    No updates yet. We are still actively working on this.

  • Identified
    UTC
    Identified

    We have identified an issue with our billing pipeline that is preventing some users from making account changes. We are actively working with the vendor to get functionality fully restored as soon as possible.