Philo - Roku 2.0.5 Issue: Black Screen During Playback – Incident details

All systems operational

Roku 2.0.5 Issue: Black Screen During Playback

Resolved
Operational
Started over 4 years agoLasted 4 days

Affected

Apps

Operational from 12:04 AM to 2:07 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue should now be resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

    Please make sure to check that you're running our latest app version 2.0.7.

  • Identified
    UTC
    Identified

    We have identified an issue with our latest Roku release that is causing a black screen and spinner to appear when it rolls over to a new program. The issue is transient and playback will continue after ~10 seconds. We are actively working on a fix and hope to release it early next week.