Roku 2.0.5 Issue: Black Screen During Playback - Incident details - Philo

Started

March 04, 2022 at 12:04 AM

Status

Resolved after 4 days

Impact

Operational

Affected

Apps

Resolved
March 08, 2022 at 2:07 AM
Resolved
March 08, 2022 at 2:07 AM
This issue should now be resolved.
Monitoring
March 07, 2022 at 6:53 PM
Monitoring
March 07, 2022 at 6:53 PM
We implemented a fix and currently monitoring the result.

Please make sure to check that you're running our latest app version 2.0.7.
Identified
March 04, 2022 at 12:04 AM
Identified
March 04, 2022 at 12:04 AM
We have identified an issue with our latest Roku release that is causing a black screen and spinner to appear when it rolls over to a new program. The issue is transient and playback will continue after ~10 seconds. We are actively working on a fix and hope to release it early next week.