Philo Outage: Some users may not be able to play content

Started

July 28, 2022 at 5:27 PM

Status

Resolved after about 2 hours

Impact

Operational

Affected

Video

Resolved
July 28, 2022 at 7:12 PM
Resolved
July 28, 2022 at 7:12 PM
Thank you to all (that were affected by this) for bearing with us. We just resolved the issue!
Identified
July 28, 2022 at 5:30 PM
Identified
July 28, 2022 at 5:30 PM
Large-scale cloud provider outage confirmed US-EAST-2 Region being affected.

> 10:25 AM PDT We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power.
Investigating
July 28, 2022 at 5:27 PM
Investigating
July 28, 2022 at 5:27 PM
We are currently being affected by the large-scale cloud provider outage. Some users may be experiencing issues with video playback. Our engineers are on the case, and we're working to get this resolved as quickly as possible.