Philo - Playback Issues: 33% and kicking out from playback – Incident details

All systems operational

Playback Issues: 33% and kicking out from playback

Resolved
Operational
Started about 4 years ago

Affected

Video

Operational from 12:59 AM to 12:59 AM

Apps

Operational from 12:59 AM to 12:59 AM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to share that the issue has been resolved and our team will continue to monitor.

  • Investigating
    UTC
    Investigating

    We have received multiple reports from users that they are getting kicked back to the previous screen when attempting to play content. The progress bar will show 33%, then 99%, and then exit the video player. We are actively investigating this.