Philo - Active outage: playback issues for some users – Incident details

All systems operational

Active outage: playback issues for some users

Resolved
Major outage
Started almost 4 years agoLasted 2 hours 12 minutes

Affected

Video

Major outage from 4:09 AM to 6:22 AM

Updates
  • Resolved
    UTC
    Resolved

    All clear! Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Huzzah! Our engineers have figured out what's causing the issue, and we're currently rolling out a fix.

  • Update
    UTC
    Update

    We're continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We've identified an issue causing black screens and the Guide page not loading. We're on the case and working towards a fix!