Philo - Support - Phone and chat system down – Incident details

Support - Phone and chat system down

Major outage
Started 6 months agoLasted about 3 hours


Major outage from 11:11 PM to 2:00 AM

  • Resolved

    This incident has been resolved. Our Support team is now able to receive calls and chats. Thank you for your patience as we worked to resolve this issue.

  • Identified

    Our team is still working with our service partner and actively monitoring while they work on a fix. We apologize for this inconvenience and hope to be online soon.

  • Identified

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible.