We’ve identified an issue affecting all Web TV platforms

Resolved

Partial outage

Started about 1 month agoLasted 20 minutes

Affected

Video

Apps

Updates

Resolved
October 24, 2025 at 5:43 PM
Resolved
October 24, 2025 at 5:43 PM
This incident has been resolved.
Monitoring
October 24, 2025 at 5:28 PM
Monitoring
October 24, 2025 at 5:28 PM
We implemented a fix and are currently monitoring the result.
Identified
October 24, 2025 at 5:23 PM
Identified
October 24, 2025 at 5:23 PM
We are continuing to work on a fix for this incident.
Investigating
October 24, 2025 at 5:22 PM
Investigating
October 24, 2025 at 5:22 PM
When opening the app, you may encounter a “shruggie” error message similar to what appears on the web.

Philo - We’ve identified an issue affecting all Web TV platforms – Incident details