Philo - Issues with Amazon billed accounts getting deactivated – Incident details

Apps under maintenance

Issues with Amazon billed accounts getting deactivated

Identified
Major outage
Started about 9 hours ago

Affected

Apps

Major outage from 2:42 AM to 7:42 AM, Under maintenance from 7:42 AM to 12:00 AM

Updates
  • Identified
    Identified

    Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.

  • Investigating
    Investigating
    We are currently investigating this incident.