Philo - Error loading Home and/or Guide for some users – Incident details

All systems operational

Error loading Home and/or Guide for some users

Resolved
Partial outage
Started almost 5 years agoLasted about 1 hour

Affected

Video

Partial outage from 4:19 AM to 5:26 AM

Updates
  • Resolved
    UTC
    Resolved

    Things seem better now!

  • Investigating
    UTC
    Investigating

    Our engineers are actively troubleshooting an issue affecting a subset of users where Home and/or Guide screens fail to load on multiple platforms. Restarting the app seems to fix the issue for most people.