Philo - Philo Outage: Some users may not be able to play content – Incident details

All systems operational

Philo Outage: Some users may not be able to play content

Resolved
Operational
Started about 4 years agoLasted about 2 hours

Affected

Video

Operational from 5:27 PM to 7:12 PM

Updates
  • Resolved
    UTC
    Resolved

    Thank you to all (that were affected by this) for bearing with us. We just resolved the issue!

  • Identified
    UTC
    Identified

    Large-scale cloud provider outage confirmed US-EAST-2 Region being affected.

    > 10:25 AM PDT We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power.

  • Investigating
    UTC
    Investigating

    We are currently being affected by the large-scale cloud provider outage. Some users may be experiencing issues with video playback. Our engineers are on the case, and we're working to get this resolved as quickly as possible.