Philo - Playback Issues: 33% and kicking out from playback – Incident details

All systems operational

Playback Issues: 33% and kicking out from playback

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

Video

Operational from 12:59 AM to 12:59 AM

Apps

Operational from 12:59 AM to 12:59 AM

Updates
  • Resolved
    Resolved

    We are happy to share that the issue has been resolved and our team will continue to monitor.

  • Investigating
    Investigating

    We have received multiple reports from users that they are getting kicked back to the previous screen when attempting to play content. The progress bar will show 33%, then 99%, and then exit the video player. We are actively investigating this.