App Issue - Trying to play content from deep link on Android and Fire TV devices causes crash - Incident details - Philo

Resolved

Degraded performance

Started 16 days ago Lasted 2 days

Affected

Apps

Updates

Resolved
April 29, 2024 at 2:11 PM
Resolved
April 29, 2024 at 2:11 PM
This incident has been resolved! Please make sure to update to the latest app version (7.2.15-283857)
Identified
April 27, 2024 at 6:51 PM
Identified
April 27, 2024 at 6:51 PM
Affected App: Amazon-v7.3.9 & Android-v7.3.9

Identified an issue specifically on Android and Fire TV devices where trying to deep link (opening from Amazon's guide) is causing player problems such as: Black screen or Spinner (loading) screen for several minutes.

We are continuing to work on a fix for this incident!