Video playback freezing on Roku G000x/H000x models

Identified

Degraded performance

Started about 14 hours agoSeptember 15, 20264:00 PMUTC

Affected

Video

Updates

Identified
September 15, 2026 at 5:05 PMUTC
Identified
September 15, 2026 at 5:05 PMUTC
Roku has identified the error causing the spike in playback issues for the affected devices.
Investigating
September 15, 2026 at 4:00 PMUTC
Investigating
September 15, 2026 at 4:00 PMUTC
We are currently investigating this incident.

Philo - Video playback freezing on Roku G000x/H000x models – Incident details