Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Mar 2024 · 99.62%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Sign Up - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Sign In - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

help.philo.com - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Apps - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

Roku service issue causing Philo app to not load with error code -60
  • Resolved
    Resolved

    Roku's given the all clear! Make sure to power cycle your Roku device if you're still having issues.


    "[Service Interruption] Update 4:00 PM PST: Roku Services are back online. If you are still having any trouble streaming or activating your Roku device, please unplug the device from the power source for 10 seconds and plug it back in."

  • Monitoring
    Monitoring

    Some Roku customers are seeing issues with trying to load the Philo app (channel) due to Roku services being impacted.

    Will need to wait for Roku to give all clear on their service outage. See https://support.roku.com/ for updates!

Support - Phone and Chat systems
  • Resolved
    Resolved

    Great news! Our phone and chat systems are back online and the issue has been resolved. We apologize for the inconvenience.

  • Investigating
    Investigating

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible.

Apr 2024

App Issue - Trying to play content from deep link on Android and Fire TV devices causes crash
  • Resolved
    Resolved

    This incident has been resolved! Please make sure to update to the latest app version (7.2.15-283857)

  • Identified
    Identified

    Affected App: Amazon-v7.3.9 & Android-v7.3.9

    Identified an issue specifically on Android and Fire TV devices where trying to deep link (opening from Amazon's guide) is causing player problems such as: Black screen or Spinner (loading) screen for several minutes.

    We are continuing to work on a fix for this incident!

Mar 2024

Active Outage - Several channels are experiencing issues
  • Resolved
    Resolved

    We've resolved this issue and channel playback should be back to normal. Our apologies for the interruption.

  • Monitoring
    Monitoring

    A fix has been pushed through and we are monitoring.

  • Identified
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    Investigating

    Several channels are experiencing issues. We are aware and investigating. We apologize for this inconvenience and will have updates soon.

Active Outage - Catchy Comedy, MeTV, Start TV, and Story TV are experiencing issues
  • Resolved
    Resolved

    The channels have been restored. The issue is now resolved.

  • Identified
    Identified

    The Catchy Comedy, MeTV, Start TV, and Story TV channels are experiencing issues and we are working to identify the issue. We apologize for the inconvenience and will post an update as soon as we have one.

Mar 2024 to May 2024

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