Philo - Active outage: Failure to load/unable to fetch data – Incident details

All systems operational

Active outage: Failure to load/unable to fetch data

Resolved
Operational
Started about 3 years agoLasted about 4 hours

Affected

Video

Operational from 4:14 AM to 8:37 AM

Updates
  • Resolved
    Resolved

    We are officially sounding the all-clear. Unfortunately there is some lasting impact, though, as DVR recordings that occurred during the outage cannot be recovered.

  • Monitoring
    Monitoring

    More progress! Live content has been restored and things look to be stabilizing.

  • Identified
    Update

    Playback for DVR and VOD assets is restored. We are continuing to work on restoring live content.

  • Identified
    Update

    Progress! We are still working on things, but we have some video back online.

  • Identified
    Update

    We are still debugging and investigating. Hang tight— our best and brightest are online and working on this!

  • Identified
    Identified

    We are actively investigating an issue with Philo that is causing video playback to fail in many cases. Our engineers are on the case and are working to resolve this as soon as possible.