Video playback freezing on Roku G000x/H000x models

Resolved

Degraded performance

Started 27 days agoSeptember 15, 2026Lasted 170 hours 26 minutesSeptember 15, 20264:00 PMSeptember 22, 20266:26 PMUTC

Affected

Video

Updates

Resolved
September 22, 2026 at 6:26 PMUTC
Resolved
September 22, 2026 at 6:26 PMUTC
Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved.
Identified
September 15, 2026 at 5:05 PMUTC
Identified
September 15, 2026 at 5:05 PMUTC
Roku has identified the error causing the spike in playback issues for the affected devices.
Investigating
September 15, 2026 at 4:00 PMUTC
Investigating
September 15, 2026 at 4:00 PMUTC
We are currently investigating this incident.

Philo - Video playback freezing on Roku G000x/H000x models – Incident details