Philo - Phone Support Service Disruption – Incident details

Phone Support Service Disruption

Resolved
Major outage
Started 3 days agoLasted 17 minutes

Affected

Support (chat and phone)

Major outage from 10:42 PM to 11:00 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue.

    Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.