Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Sign Up - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Sign In - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Apps - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

help.philo.com - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 99.62%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Support (chat and phone) - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Notice history

Feb 2024

No notices reported this month

Jan 2024

Support - Phone and chat system down
  • Resolved
    Resolved

    This incident has been resolved. Our Support team is now able to receive calls and chats. Thank you for your patience as we worked to resolve this issue.

  • Update
    Update

    Our team is still working with our service partner and actively monitoring while they work on a fix. We apologize for this inconvenience and hope to be online soon.

  • Identified
    Identified

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible.

Dec 2023

Channel outages: Catchy Comedy, Heroes & Icons, MeTV, MOVIES!, Start TV, Story Television
  • Resolved
    Resolved

    All channels are now operating properly again.

  • Identified
    Identified

    There is an issue with the source feed for multiple Weigel channels, including Catchy Comedy, Heroes & Icons, MeTV, MOVIES!, Start TV, and Story Television. Unfortunately this is not something within our control to fix. Our signal acquisition facility has reached out to the source, and we will keep this thread updated with any additional information we receive from them as they work towards restoring things.

Dec 2023 to Feb 2024

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