Philo - Notice history

All systems operational

Video - Operational

99% - uptime
Jul 2023 · 100.0%Aug · 97.78%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Sign Up - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Sign In - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

help.philo.com - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Apps - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Degraded performance on Discovery channels
  • Resolved
    Resolved

    This incident has been resolved, thank you for your patience!

  • Monitoring
    Monitoring

    All outstanding alerts have been cleared and we are currently monitoring the channel feeds.

  • Identified
    Update

    Discovery has confirmed that the issue is related to the recent changes they made with video compression. They are still actively working on a solution and as of right now have not provided an ETA on when this will be fixed.

    We will continue to share updates here as soon as they become available!

  • Identified
    Identified

    We are currently experiencing issues with multiple Discovery-owned channels. The problem is at the video source, and Discovery is actively working on fixing this. Some viewers may notice frozen frames and video distortion (glitches). These issues would also be present in DVR recordings. Heavily corrupted recordings are removed automatically, so some viewers might notice that they are missing recordings of recent broadcasts.

    Affected channels

    • TLC
    • Investigation Discovery
    • Science Channel
    • Discovery Life
    • Discovery Family
    • OWN
    • Motortrend

    We will post updates as they become available.

Aug 2023

Active Outage: philo.com/login is currently down
  • Resolved
    Resolved

    Philo.com/login is now operational.

  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix thats impacting users visiting philo.com/login

Channel down: Cheddar News
  • Resolved
    Resolved

    Cheddar News is up and running again. Thanks for your patience!

  • Identified
    Identified

    We have identified an issue with Cheddar News and are working to restore things as quickly as possible. We will post updates here as they become available.

Jul 2023

No notices reported this month

Jul 2023 to Sep 2023

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