Per Amazon's status page, "the issue has been resolved and connectivity has been fully restored."
Monitoring
Monitoring
Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."
https://health.aws.amazon.com/health/status
Identified
Update
Per the AWS status page, they are "attempting multiple parallel mitigation paths".
https://health.aws.amazon.com/health/status
Identified
Identified
We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo.
https://health.aws.amazon.com/health/status
Investigating
Update
We are still investigating the problem but have more details on who is affected:
Philo on the web is working for some people
All other platforms are experiencing issues
Users are experiencing a combination of error code 1, error fetching data, or the app loading indefinitely
Investigating
Investigating
We are actively investigating reports of customers receiving error code 1.