May 2022
No notices reported this month
Apr 2022
Issue resolved—Thank you for your patience.
We are continuing to work on a fix for this incident.
We are currently investigating this incident.
Engineering has fixed the issue and Philo.com/login should be restored.
Thank you for your patience!
Mar 2022
Our phone line is currently experiencing issues. Our team is aware and is currently working on a fix as soon as possible.
We are closing this out after observing no additional issues over the past few hours.
We believe the issue is resolved but are continuing to monitor the situation.
Engineering has identified the issue and the fix is being implemented. Things are starting to clear up, but we are going to continue to monitor before declaring this resolved.
Our engineers are actively working to address an issue in our infrastructure that is affecting multiple Philo systems, including video and our Help Center. We are working to resolve this as quickly as possible.
We are happy to share that our phone line is no longer experiencing any issues.
We are continuing to work on a fix for this incident but in the meantime, please feel free to chat in with one of our agents or send us an email at help.philo.com.
Issue has been resolved!
Engineering is on the case! Our team has identified the issue and is currently working on a fix.
Engineering has fixed the issue and video playback should be restored on all the channels affected. Thank you for your patience!
Philo is having trouble streaming Live on HGTV and OWN
[Error code: pf-1.1-1fe24]
This issue should now be resolved.
We implemented a fix and currently monitoring the result.
Please make sure to check that you're running our latest app version 2.0.7.
We have identified an issue with our latest Roku release that is causing a black screen and spinner to appear when it rolls over to a new program. The issue is transient and playback will continue after ~10 seconds. We are actively working on a fix and hope to release it early next week.
We just resolved the issue!
We are continuing to work on a fix for this incident. This issue appears to be affecting Fire TV and Android devices.
We are currently investigating an issue with playback. Our engineers are online and working to fix things as quickly as possible. Updates will be posted here.
Mar 2022 to May 2022
