We are happy to share that the issue has been resolved and our team will continue to monitor.
We have received multiple reports from users that they are getting kicked back to the previous screen when attempting to play content. The progress bar will show 33%, then 99%, and then exit the video player. We are actively investigating this.
Thank you to all (that were affected by this) for bearing with us. We just resolved the issue!
Large-scale cloud provider outage confirmed US-EAST-2 Region being affected.
> 10:25 AM PDT We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power.
We are currently being affected by the large-scale cloud provider outage. Some users may be experiencing issues with video playback. Our engineers are on the case, and we're working to get this resolved as quickly as possible.
Good new, everyone! Reelz has fully resolved their issues and we are no longer observing any issues with our system. They started re-airing the premiere episode of On Patrol: Live at ~22:15 EDT.
We are starting to see things trend in the right direction and are continuing to work with our partners to ensure that the root cause has been addressed.
Good news, though! Reelz is going to be re-airing Live Patrol once they have resolved their issues, so anyone whose viewing experience of this show was impacted will have a chance to watch it again without interruption.
We are aware of a multitude of issues users are experiencing with the system right now. Our best and brightest engineers are on the case and we are working to get this fixed as quickly as possible!
Please note: Reelz channel had an issue across all providers for the first ~6 minutes where the content is showing a black screen. This is a separate issue and has been resolved.
We just resolved the issue!
We've identified an issue affecting users who are trying to sign in, sign up, and watching live video—Engineering is continuing to work on a fix for this incident and will post updates as we get them.
Engineering is continuing to work on a fix for this incident and we will post updates as we get them.
We are currently investigating this incident.
Jun 2022 to Aug 2022