philo.com not loading for new users

Resolved
Operational
Started almost 3 years ago Lasted about 2 hours

Affected

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Updates
  • Resolved
    Resolved

    Things have continued to remain stable. The AWS issues that prompted this incident are also clearing up, so we are officially declaring this resolved.

  • Monitoring
    Monitoring

    Things look to be back up and running, but we are continuing to monitor to ensure this is fully resolved.

  • Identified
    Identified

    We are investigating an issue with philo.com where it is not loading for people visiting the page for the first time. Our engineers are actively working on restoring things.