Philo - Issues with Amazon billed accounts getting deactivated – Incident details

This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.

We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.

We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.

Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.