Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Jan 2022 · 100.0%Feb · 100.0%Mar · 99.78%

Previous page

Next page

Jan 2022
Feb 2022
Mar 2022

Sign Up - Operational

100% - uptime
Jan 2022 · 100.0%Feb · 99.34%Mar · 100.0%

Previous page

Next page

Jan 2022
Feb 2022
Mar 2022

Sign In - Operational

100% - uptime
Jan 2022 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2022
Feb 2022
Mar 2022

help.philo.com - Operational

100% - uptime
Jan 2022 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2022
Feb 2022
Mar 2022

Apps - Operational

100% - uptime
Jan 2022 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2022
Feb 2022
Mar 2022

Notice history

Mar 2022

Our phone line is currently experiencing issues.
  • Resolved
    Resolved

    Our phone line is currently experiencing issues. Our team is aware and is currently working on a fix as soon as possible.

Philo Outage: Many systems affected
  • Resolved
    Resolved

    We are closing this out after observing no additional issues over the past few hours.

  • Monitoring
    Monitoring

    We believe the issue is resolved but are continuing to monitor the situation.

  • Identified
    Identified

    Engineering has identified the issue and the fix is being implemented. Things are starting to clear up, but we are going to continue to monitor before declaring this resolved.

  • Investigating
    Investigating

    Our engineers are actively working to address an issue in our infrastructure that is affecting multiple Philo systems, including video and our Help Center. We are working to resolve this as quickly as possible.

Our phone line is currently experiencing issues.
  • Resolved
    Resolved

    We are happy to share that our phone line is no longer experiencing any issues.

  • Identified
    Identified

    We are continuing to work on a fix for this incident but in the meantime, please feel free to chat in with one of our agents or send us an email at help.philo.com.

  • Investigating
    Investigating

    We are currently investigating this incident.

Video issue: Irregularities around fast forward behavior on recordings.
  • Resolved
    Resolved

    Issue has been resolved!

  • Identified
    Identified

    Engineering is on the case! Our team has identified the issue and is currently working on a fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Video Issue: on VH1, Travel, Paramount, Own, Nik, MTV2, Motortrend, History, HGTV, FYI, CLEO
  • Resolved
    Resolved

    Engineering has fixed the issue and video playback should be restored on all the channels affected. Thank you for your patience!

  • Monitoring
    Monitoring

    Engineering has fixed the issue and video playback should be restored on all the channels affected. Thank you for your patience!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Philo is having trouble streaming Live on HGTV and OWN

    [Error code: pf-1.1-1fe24]

Feb 2022

Active Issue: 502 Bad Gateway on Account Page
  • Resolved
    Resolved

    We are declaring this issue resolved, and will closely monitor things to ensure continued stability.

  • Monitoring
    Monitoring

    Things are trending in the right direction. We are continuing to monitor the situation.

  • Identified
    Update

    We have identified a possible solution and are pushing it out now. We are monitoring to see if things clear up.

  • Identified
    Update

    We are still working on a fix for this issue.

  • Identified
    Update

    No updates yet. We are still actively working on this.

  • Identified
    Identified

    We have identified an issue with our billing pipeline that is preventing some users from making account changes. We are actively working with the vendor to get functionality fully restored as soon as possible.

Jan 2022

Video Issues: Unable to Fetch Meta
  • Resolved
    Resolved

    Engineering has fixed the issue and video playback should be restored for all users.

  • Investigating
    Investigating

    We are currently investigating an issue with video playback where users are receiving an error that says "unable to fetch meta". Our engineers are online and working to fix things as quickly as possible. Updates will be posted here.

Jan 2022 to Mar 2022

Next