Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 99.70%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Sign Up - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Sign In - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Apps - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 99.97%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

help.philo.com - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Support (chat and phone) - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

System issues across the board
  • Resolved
    Resolved

    We have resolved the issue. Thank you for your patience while we worked through this!

  • Investigating
    Investigating

    We are currently investigating reports of issues across the board with using and accessing Philo. Our engineering team is actively working on identifying the issue. We will post updates here as they become available.

Dec 2022

Outage on Roku devices
  • Resolved
    Resolved

    We've identified the issue and decided to roll back the update. If you're still experiencing issues on version 3.4.4 of the Roku app, please try updating again.

  • Investigating
    Investigating

    We are currently investigating an outage on Roku devices with the latest Philo update. Note: if you're using Philo on a Roku device, please do not update your app.

Widespread issues, error code 1
  • Resolved
    Resolved

    Per Amazon's status page, "the issue has been resolved and connectivity has been fully restored."

  • Monitoring
    Monitoring

    Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."

    https://health.aws.amazon.com/health/status

  • Update
    Update

    Per the AWS status page, they are "attempting multiple parallel mitigation paths".

    https://health.aws.amazon.com/health/status

  • Identified
    Identified

    We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo. https://health.aws.amazon.com/health/status

  • Update
    Update

    We are still investigating the problem but have more details on who is affected:

    • Philo on the web is working for some people
    • All other platforms are experiencing issues
    • Users are experiencing a combination of error code 1, error fetching data, or the app loading indefinitely
  • Investigating
    Investigating

    We are actively investigating reports of customers receiving error code 1.

Active outage: playback issues for some users
  • Resolved
    Resolved

    All clear! Thank you for your patience.

  • Monitoring
    Monitoring

    Huzzah! Our engineers have figured out what's causing the issue, and we're currently rolling out a fix.

  • Update
    Update

    We're continuing to work on a fix for this incident.

  • Identified
    Identified

    We've identified an issue causing black screens and the Guide page not loading. We're on the case and working towards a fix!

Nov 2022

System issues across the board
  • Resolved
    Resolved

    Good news, everyone! We resolved the issue and all systems are operational. Our team will continue to monitor.

  • Identified
    Identified

    We are aware of a multitude of issues users are experiencing with the system right now. Our best and brightest engineers are on the case and we are working to get this fixed as quickly as possible!

    Please note: Season 5 episode 1 of Yellowstone is scheduled to re-air immediately after the premiere.

Error during playback: PF-4.5 on Roku platforms
  • Resolved
    Resolved

    We resolved the pf-4.5 error users we're seeing on Roku!

Nov 2022 to Jan 2023

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