Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Sign Up - Operational

100% - uptime
Dec 2021 · 99.91%Jan 2022 · 100.0%Feb · 99.34%

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Dec 2021
Jan 2022
Feb 2022

Sign In - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Apps - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

help.philo.com - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Support (chat and phone) - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

Active Issue: 502 Bad Gateway on Account Page
  • Resolved
    Resolved

    We are declaring this issue resolved, and will closely monitor things to ensure continued stability.

  • Monitoring
    Monitoring

    Things are trending in the right direction. We are continuing to monitor the situation.

  • Update
    Update

    We have identified a possible solution and are pushing it out now. We are monitoring to see if things clear up.

  • Update
    Update

    We are still working on a fix for this issue.

  • Update
    Update

    No updates yet. We are still actively working on this.

  • Identified
    Identified

    We have identified an issue with our billing pipeline that is preventing some users from making account changes. We are actively working with the vendor to get functionality fully restored as soon as possible.

Jan 2022

Video Issues: Unable to Fetch Meta
  • Resolved
    Resolved

    Engineering has fixed the issue and video playback should be restored for all users.

  • Investigating
    Investigating

    We are currently investigating an issue with video playback where users are receiving an error that says "unable to fetch meta". Our engineers are online and working to fix things as quickly as possible. Updates will be posted here.

Dec 2021

Some users unable to sign up.
  • Resolved
    Resolved

    Looks like things are getting back to normal!

  • Identified
    Identified

    It's looking like these issues are related to the AWS outage that is currently being resolved: https://status.aws.amazon.com/

  • Investigating
    Investigating

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Some users unable to sign up.
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Dec 2021 to Feb 2022

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