Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Sign Up - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Sign In - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

help.philo.com - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Apps - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Notice history

Jun 2021

Active outage: Failure to load/unable to fetch data
  • Resolved
    Resolved

    We are officially sounding the all-clear. Unfortunately there is some lasting impact, though, as DVR recordings that occurred during the outage cannot be recovered.

  • Monitoring
    Monitoring

    More progress! Live content has been restored and things look to be stabilizing.

  • Identified
    Update

    Playback for DVR and VOD assets is restored. We are continuing to work on restoring live content.

  • Identified
    Update

    Progress! We are still working on things, but we have some video back online.

  • Identified
    Update

    We are still debugging and investigating. Hang tight— our best and brightest are online and working on this!

  • Identified
    Identified

    We are actively investigating an issue with Philo that is causing video playback to fail in many cases. Our engineers are on the case and are working to resolve this as soon as possible.

Philo not loading
  • Resolved
    Resolved

    Good news, everyone! Engineering has officially sounded the all-clear and the issue is now fully resolved.

  • Monitoring
    Monitoring

    We believe we have fixed the problem and are monitoring things to make sure this is truly resolved.

  • Investigating
    Investigating

    We are seeing issues with customers loading Philo, often times with an error mentioning DRM. Our engineers are on the case and working to repair things. We will post updates as things progress.

philo.com not loading for new users
  • Resolved
    Resolved

    Things have continued to remain stable. The AWS issues that prompted this incident are also clearing up, so we are officially declaring this resolved.

  • Monitoring
    Monitoring

    Things look to be back up and running, but we are continuing to monitor to ensure this is fully resolved.

  • Identified
    Identified

    We are investigating an issue with philo.com where it is not loading for people visiting the page for the first time. Our engineers are actively working on restoring things.

May 2021

Active Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Apr 2021

Problems with billing system
  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We are seeing an elevated error rate with our billing system provider and are actively investigating with them.

Apr 2021 to Jun 2021

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