Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 99.38%Aug · 99.92%

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Jun 2021
Jul 2021
Aug 2021

Sign Up - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

Sign In - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

Apps - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

help.philo.com - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

Support (chat and phone) - Operational

100% - uptime
Jun 2021 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2021
Jul 2021
Aug 2021

Notice history

Aug 2021

Error loading Home and/or Guide for some users
  • Resolved
    Resolved

    Things seem better now!

  • Investigating
    Investigating

    Our engineers are actively troubleshooting an issue affecting a subset of users where Home and/or Guide screens fail to load on multiple platforms. Restarting the app seems to fix the issue for most people.

Minor incident on Web (Error 115)
  • Resolved
    Resolved
  • Investigating
    Investigating

    We are currently investigating this incident.

Jul 2021

Roku App Minor Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Active Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    Philo not loading—We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Philo not loading
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2021

Active outage: Failure to load/unable to fetch data
  • Resolved
    Resolved

    We are officially sounding the all-clear. Unfortunately there is some lasting impact, though, as DVR recordings that occurred during the outage cannot be recovered.

  • Monitoring
    Monitoring

    More progress! Live content has been restored and things look to be stabilizing.

  • Update
    Update

    Playback for DVR and VOD assets is restored. We are continuing to work on restoring live content.

  • Update
    Update

    Progress! We are still working on things, but we have some video back online.

  • Update
    Update

    We are still debugging and investigating. Hang tight— our best and brightest are online and working on this!

  • Identified
    Identified

    We are actively investigating an issue with Philo that is causing video playback to fail in many cases. Our engineers are on the case and are working to resolve this as soon as possible.

Philo not loading
  • Resolved
    Resolved

    Good news, everyone! Engineering has officially sounded the all-clear and the issue is now fully resolved.

  • Monitoring
    Monitoring

    We believe we have fixed the problem and are monitoring things to make sure this is truly resolved.

  • Investigating
    Investigating

    We are seeing issues with customers loading Philo, often times with an error mentioning DRM. Our engineers are on the case and working to repair things. We will post updates as things progress.

philo.com not loading for new users
  • Resolved
    Resolved

    Things have continued to remain stable. The AWS issues that prompted this incident are also clearing up, so we are officially declaring this resolved.

  • Monitoring
    Monitoring

    Things look to be back up and running, but we are continuing to monitor to ensure this is fully resolved.

  • Identified
    Identified

    We are investigating an issue with philo.com where it is not loading for people visiting the page for the first time. Our engineers are actively working on restoring things.

Jun 2021 to Aug 2021

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