Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

Sign Up - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

Sign In - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

Apps - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

help.philo.com - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

Support (chat and phone) - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Playback Issues: 33% and kicking out from playback
  • Resolved
    Resolved

    We are happy to share that the issue has been resolved and our team will continue to monitor.

  • Investigating
    Investigating

    We have received multiple reports from users that they are getting kicked back to the previous screen when attempting to play content. The progress bar will show 33%, then 99%, and then exit the video player. We are actively investigating this.

Jul 2022

Philo Outage: Some users may not be able to play content
  • Resolved
    Resolved

    Thank you to all (that were affected by this) for bearing with us. We just resolved the issue!

  • Identified
    Identified

    Large-scale cloud provider outage confirmed US-EAST-2 Region being affected.

    > 10:25 AM PDT We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power.

  • Investigating
    Investigating

    We are currently being affected by the large-scale cloud provider outage. Some users may be experiencing issues with video playback. Our engineers are on the case, and we're working to get this resolved as quickly as possible.

System issues across the board
  • Update
    Update
  • Resolved
    Resolved

    Good new, everyone! Reelz has fully resolved their issues and we are no longer observing any issues with our system. They started re-airing the premiere episode of On Patrol: Live at ~22:15 EDT.

  • Monitoring
    Monitoring

    We are starting to see things trend in the right direction and are continuing to work with our partners to ensure that the root cause has been addressed.

    Good news, though! Reelz is going to be re-airing Live Patrol once they have resolved their issues, so anyone whose viewing experience of this show was impacted will have a chance to watch it again without interruption.

  • Investigating
    Investigating

    We are aware of a multitude of issues users are experiencing with the system right now. Our best and brightest engineers are on the case and we are working to get this fixed as quickly as possible!

    Please note: Reelz channel had an issue across all providers for the first ~6 minutes where the content is showing a black screen. This is a separate issue and has been resolved.

Jun 2022

Philo Outage: Video playback, sign in and sign up.
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We've identified an issue affecting users who are trying to sign in, sign up, and watching live video—Engineering is continuing to work on a fix for this incident and will post updates as we get them.

  • Monitoring
    Monitoring

    Engineering is continuing to work on a fix for this incident and we will post updates as we get them.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2022 to Aug 2022

Next