Philo - Notice history

All systems operational

Video - Operational

99.87% uptime
Feb 2024 · 100.0%Mar · 99.62%Apr · 100.0%

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Sign Up - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Sign In - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Apps - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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help.philo.com - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Support (chat and phone) - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Notice history

View current status

Apr 2024

App Issue - Trying to play content from deep link on Android and Fire TV devices causes crash
ResolvedDegraded performance43 hours 19 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved! Please make sure to update to the latest app version (7.2.15-283857)

  • Identified
    UTC
    Identified

    Affected App: Amazon-v7.3.9 & Android-v7.3.9

    Identified an issue specifically on Android and Fire TV devices where trying to deep link (opening from Amazon's guide) is causing player problems such as: Black screen or Spinner (loading) screen for several minutes.

    We are continuing to work on a fix for this incident!

Mar 2024

Active Outage - Several channels are experiencing issues
Resolved2 hours 36 minutes
  • Resolved
    UTC
    Resolved

    We've resolved this issue and channel playback should be back to normal. Our apologies for the interruption.

  • Monitoring
    UTC
    Monitoring

    A fix has been pushed through and we are monitoring.

  • Identified
    UTC
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    Several channels are experiencing issues. We are aware and investigating. We apologize for this inconvenience and will have updates soon.

Active Outage - Catchy Comedy, MeTV, Start TV, and Story TV are experiencing issues
ResolvedPartial outage30 minutes
  • Resolved
    UTC
    Resolved

    The channels have been restored. The issue is now resolved.

  • Identified
    UTC
    Identified

    The Catchy Comedy, MeTV, Start TV, and Story TV channels are experiencing issues and we are working to identify the issue. We apologize for the inconvenience and will post an update as soon as we have one.

Feb 2024

No notices reported this month

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