Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 99.98%

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Apr 2024
May 2024
Jun 2024

Sign Up - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
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Jun 2024

Sign In - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Apps - Operational

100% - uptime
Apr 2024 · 100.0%May · 99.94%Jun · 99.80%

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Apr 2024
May 2024
Jun 2024

help.philo.com - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Support (chat and phone) - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Notice history

Jun 2024

Error during playback: PF-1.1 on Web, Web-TV, and Chromecast Platforms
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our engineers are actively investigating an issue with playback where users are receiving an error of PF-1.1 on Web and WebTV platforms including Samsung TV and Vizio TV.

Issue with show pages loading
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our engineering team has implemented a fix and are currently monitoring the results.

  • Identified
    Identified

    We are aware that some show pages are not loading. Our engineering team is currently investigating and we will post updates as we get them. We apologize and have all hands on deck working to resolve. Thank you!

Support - Phone and Chats System
  • Resolved
    Resolved

    We've completed our updates! Thanks for hanging in there with us.

  • Monitoring
    Monitoring

    We’re taking a brief time out to conduct planned maintenance which may temporarily affect your ability to reach our customer support team. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

May 2024

Roku service issue causing Philo app to not load with error code -60
  • Resolved
    Resolved

    Roku's given the all clear! Make sure to power cycle your Roku device if you're still having issues.


    "[Service Interruption] Update 4:00 PM PST: Roku Services are back online. If you are still having any trouble streaming or activating your Roku device, please unplug the device from the power source for 10 seconds and plug it back in."

  • Monitoring
    Monitoring

    Some Roku customers are seeing issues with trying to load the Philo app (channel) due to Roku services being impacted.

    Will need to wait for Roku to give all clear on their service outage. See https://support.roku.com/ for updates!

Support - Phone and Chat systems
  • Resolved
    Resolved

    Great news! Our phone and chat systems are back online and the issue has been resolved. We apologize for the inconvenience.

  • Investigating
    Investigating

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible.

Apr 2024

App Issue - Trying to play content from deep link on Android and Fire TV devices causes crash
  • Resolved
    Resolved

    This incident has been resolved! Please make sure to update to the latest app version (7.2.15-283857)

  • Identified
    Identified

    Affected App: Amazon-v7.3.9 & Android-v7.3.9

    Identified an issue specifically on Android and Fire TV devices where trying to deep link (opening from Amazon's guide) is causing player problems such as: Black screen or Spinner (loading) screen for several minutes.

    We are continuing to work on a fix for this incident!

Apr 2024 to Jun 2024

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