Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Sep 2024 · 99.93%Oct · 99.86%Nov · 99.95%

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Sep 2024
Oct 2024
Nov 2024

Sign Up - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Sign In - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Apps - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

help.philo.com - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Support (chat and phone) - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Live playback issues for most or all channels
  • Resolved
    Resolved

    The issue is now resolved. We appreciate everyone's patience and understanding!

  • Monitoring
    Monitoring

    We believe we have identified and resolved the main issue, and are continuing to monitor for any remaining user impact.

  • Investigating
    Investigating

    We are actively investigating errors with video playback for live content. Our engineering team is working as quickly as possible to restore things, and we will post updates as they become available.

Oct 2024

Channel outage: all AMC channels
  • Resolved
    Resolved

    The AMC channels have been restored. Thank you for your patience during this issue!

  • Update
    Update

    Our signal provider has confirmed they are actively engaged with AMC to fix the issue. No ETAs on a fix have been provided as of yet.

  • Identified
    Identified

    There is an active issue upstream of Philo with all channels coming from AMC Networks, and as a result they are currently down on Philo. Our signal acquisition provider is actively working on the issue. The list of impacted channels is as follows:

    • AMC

    • BBC America

    • IFC

    • Sundance TV

    • We TV

    We apologize for the inconvenience, and will update this post once we have been notified that signal is restored.

Channel outages: A&E, LMN, Lifetime, & History
  • Resolved
    Resolved

    All channels affected are back up and running! Thank you for your patience and understanding.

  • Monitoring
    Monitoring

    We have confirmed that Vice and FYI are now fully operational.

  • Identified
    Identified

    We are experiencing an outage for A&E, FYI, LMN, Lifetime, and Vice due to an upstream issue with the signal. The primary feed was affected by the hurricane, and the secondary is currently experiencing an outage. Our providers are actively working on restoring the feeds.

Sep 2024

Support - Phone System Maintenance
  • Completed
    September 26, 2024 at 5:45 PM
    Completed
    September 26, 2024 at 5:45 PM
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 5:30 PM
    In progress
    September 26, 2024 at 5:30 PM
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 5:30 PM
    Planned
    September 26, 2024 at 5:30 PM

    We’re taking a brief time out to conduct planned maintenance on Thursday 9/26/24 between 10:30AM PST to 10:45AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

Support - Phone System Maintenance
  • Completed
    September 26, 2024 at 7:15 AM
    Completed
    September 26, 2024 at 7:15 AM
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 7:00 AM
    In progress
    September 26, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 7:00 AM
    Planned
    September 26, 2024 at 7:00 AM

    We’re taking a brief time out to conduct planned maintenance on Friday 9/26/24 between 12:00AM PST to 12:15AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

Active outage— unable to play video, error code ds-1.1
  • Resolved
    Resolved

    We have resolved the issue and will continue to monitor the situation. Thanks everyone for your patience while we fixed things!

  • Identified
    Identified

    We are actively investigating an issue where users are unable to play video and will post updates here as they become available. We are very sorry for the inconvenience, and are working to fix things as quickly as possible.

Sep 2024 to Nov 2024

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