Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Jul 2024 · 99.89%Aug · 100.0%Sep · 99.93%

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Jul 2024
Aug 2024
Sep 2024

Sign Up - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Sign In - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Apps - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

help.philo.com - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Support (chat and phone) - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Support - Phone System Maintenance
  • Completed
    September 26, 2024 at 5:45 PM
    Completed
    September 26, 2024 at 5:45 PM
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 5:30 PM
    In progress
    September 26, 2024 at 5:30 PM
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 5:30 PM
    Planned
    September 26, 2024 at 5:30 PM

    We’re taking a brief time out to conduct planned maintenance on Thursday 9/26/24 between 10:30AM PST to 10:45AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

Support - Phone System Maintenance
  • Completed
    September 26, 2024 at 7:15 AM
    Completed
    September 26, 2024 at 7:15 AM
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 7:00 AM
    In progress
    September 26, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 7:00 AM
    Planned
    September 26, 2024 at 7:00 AM

    We’re taking a brief time out to conduct planned maintenance on Friday 9/26/24 between 12:00AM PST to 12:15AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

Active outage— unable to play video, error code ds-1.1
  • Resolved
    Resolved

    We have resolved the issue and will continue to monitor the situation. Thanks everyone for your patience while we fixed things!

  • Identified
    Identified

    We are actively investigating an issue where users are unable to play video and will post updates here as they become available. We are very sorry for the inconvenience, and are working to fix things as quickly as possible.

Aug 2024

No notices reported this month

Jul 2024

Error during playback: PF-1.5 on Android and FireTV Platforms running older app versions
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Our engineers identified an issue with playback on Android and FireTV devices running older app versions resulting in an error code PF-1.5.

    To resolve this issue, please update to the most recent app version by checking for updates or by uninstalling and reinstalling the app.

Jul 2024 to Sep 2024

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