Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Nov 2024 · 99.95%Dec · 100.0%Jan 2025 · 99.98%

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Nov 2024
Dec 2024
Jan 2025

Sign Up - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Sign In - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Apps - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 99.94%

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Nov 2024
Dec 2024
Jan 2025

help.philo.com - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Support (chat and phone) - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

Issue with Guide not loading
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.
Video Playback/Black screen issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been deployed and we are monitoring.

  • Identified
    Identified

    We've received reports that videos are not playable and/or there is a black screen.

    We've identified the issue and are working on a fix.

Dec 2024

No notices reported this month

Nov 2024

Live playback issues for most or all channels
  • Resolved
    Resolved

    The issue is now resolved. We appreciate everyone's patience and understanding!

  • Monitoring
    Monitoring

    We believe we have identified and resolved the main issue, and are continuing to monitor for any remaining user impact.

  • Investigating
    Investigating

    We are actively investigating errors with video playback for live content. Our engineering team is working as quickly as possible to restore things, and we will post updates as they become available.

Nov 2024 to Jan 2025

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