Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Sign Up - Operational

100% - uptime
Apr 2025 · 99.94%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Sign In - Operational

100% - uptime
Apr 2025 · 99.98%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Apps - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

help.philo.com - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Support (chat and phone) - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

No notices reported this month

May 2025

Video Playback Issues Under Investigation
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Our engineers are investigating an issue causing problems for some customers with the video player.

Apr 2025

Email sign-up and sign-in codes are not being delivered
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required.

    We'll continue to monitor the status until we have confirmed the issue to be fully resolved.

  • Identified
    Identified

    An external service used to deliver email codes for our sign-up and sign-in flows are currently impacted. This service is actively investigating the issue.

    Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.

Scheduled Support Maintenance
  • Completed
    April 07, 2025 at 2:00 PM
    Completed
    April 07, 2025 at 2:00 PM
    Maintenance has completed successfully
  • Planned
    April 07, 2025 at 1:00 PM
    Planned
    April 07, 2025 at 1:00 PM

    Philo will undergo scheduled support maintenance on April 7th from 6:00 AM to 7:00 AM PST. During this time, support services may be temporarily unavailable. We appreciate your patience and understanding!

  • In progress
    April 02, 2025 at 5:00 PM
    In progress
    April 02, 2025 at 5:00 PM
    Maintenance is now in progress

Apr 2025 to Jun 2025

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