Philo - Notice history

All systems operational

Video - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Sign Up - Operational

99.98% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.94%

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Feb 2025
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Sign In - Operational

99.99% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.98%

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Feb 2025
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Apps - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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help.philo.com - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Support (chat and phone) - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Notice history

View current status

Apr 2025

Email sign-up and sign-in codes are not being delivered
ResolvedMajor outage3 hours 55 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required.

    We'll continue to monitor the status until we have confirmed the issue to be fully resolved.

  • Identified
    UTC
    Identified

    An external service used to deliver email codes for our sign-up and sign-in flows are currently impacted. This service is actively investigating the issue.

    Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.

APR7
Scheduled Support Maintenance
CompletedMaintenance1 hour
  • Completed
    April 07, 2025 at 2:00 PMUTC
    Completed
    April 07, 2025 at 2:00 PMUTC
    Maintenance has completed successfully
  • Planned
    April 07, 2025 at 1:00 PMUTC
    Planned
    April 07, 2025 at 1:00 PMUTC

    Philo will undergo scheduled support maintenance on April 7th from 6:00 AM to 7:00 AM PST. During this time, support services may be temporarily unavailable. We appreciate your patience and understanding!

  • In progress
    April 02, 2025 at 5:00 PMUTC
    In progress
    April 02, 2025 at 5:00 PMUTC
    Maintenance is now in progress

Mar 2025

No notices reported this month

Feb 2025

No notices reported this month

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