Philo - Notice history

All systems operational

Video - Operational

99.98% uptime
Nov 2024 · 99.95%Dec · 100.0%Jan 2025 · 99.98%

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Nov 2024
Dec 2024
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Sign Up - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Sign In - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Apps - Operational

99.98% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 99.94%

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Nov 2024
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help.philo.com - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Support (chat and phone) - Operational

100.0% uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Notice history

View current status

Jan 2025

Issue with Guide not loading
ResolvedMajor outage24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Video Playback/Black screen issue
ResolvedPartial outage24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been deployed and we are monitoring.

  • Identified
    UTC
    Identified

    We've received reports that videos are not playable and/or there is a black screen.

    We've identified the issue and are working on a fix.

Dec 2024

No notices reported this month

Nov 2024

Live playback issues for most or all channels
ResolvedMajor outage20 minutes
  • Resolved
    UTC
    Resolved

    The issue is now resolved. We appreciate everyone's patience and understanding!

  • Monitoring
    UTC
    Monitoring

    We believe we have identified and resolved the main issue, and are continuing to monitor for any remaining user impact.

  • Investigating
    UTC
    Investigating

    We are actively investigating errors with video playback for live content. Our engineering team is working as quickly as possible to restore things, and we will post updates as they become available.

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