Philo - Notice history

All systems operational

Video - Operational

99.93% uptime
Aug 2024 · 100.0%Sep · 99.93%Oct · 99.86%

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Sign Up - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Sign In - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Apps - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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help.philo.com - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Support (chat and phone) - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Notice history

View current status

Oct 2024

Channel outage: all AMC channels
ResolvedPartial outage1 hour 50 minutes
  • Resolved
    UTC
    Resolved

    The AMC channels have been restored. Thank you for your patience during this issue!

  • Update
    UTC
    Update

    Our signal provider has confirmed they are actively engaged with AMC to fix the issue. No ETAs on a fix have been provided as of yet.

  • Identified
    UTC
    Identified

    There is an active issue upstream of Philo with all channels coming from AMC Networks, and as a result they are currently down on Philo. Our signal acquisition provider is actively working on the issue. The list of impacted channels is as follows:

    • AMC

    • BBC America

    • IFC

    • Sundance TV

    • We TV

    We apologize for the inconvenience, and will update this post once we have been notified that signal is restored.

Channel outages: A&E, LMN, Lifetime, & History
Resolved1 hour 31 minutes
  • Resolved
    UTC
    Resolved

    All channels affected are back up and running! Thank you for your patience and understanding.

  • Monitoring
    UTC
    Monitoring

    We have confirmed that Vice and FYI are now fully operational.

  • Identified
    UTC
    Identified

    We are experiencing an outage for A&E, FYI, LMN, Lifetime, and Vice due to an upstream issue with the signal. The primary feed was affected by the hurricane, and the secondary is currently experiencing an outage. Our providers are actively working on restoring the feeds.

Sep 2024

SEP26
Support - Phone System Maintenance
CompletedMaintenance15 minutes
  • Completed
    September 26, 2024 at 5:45 PMUTC
    Completed
    September 26, 2024 at 5:45 PMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 5:30 PMUTC
    In progress
    September 26, 2024 at 5:30 PMUTC
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 5:30 PMUTC
    Planned
    September 26, 2024 at 5:30 PMUTC

    We’re taking a brief time out to conduct planned maintenance on Thursday 9/26/24 between 10:30AM PST to 10:45AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

SEP26
Support - Phone System Maintenance
CompletedMaintenance15 minutes
  • Completed
    September 26, 2024 at 7:15 AMUTC
    Completed
    September 26, 2024 at 7:15 AMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 7:00 AMUTC
    In progress
    September 26, 2024 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 7:00 AMUTC
    Planned
    September 26, 2024 at 7:00 AMUTC

    We’re taking a brief time out to conduct planned maintenance on Friday 9/26/24 between 12:00AM PST to 12:15AM PST which may temporarily affect your ability to reach our customer support team by phone. This will not impact our chat agents. We apologize for any inconvenience and will do our best to be back up shortly, ready to help you out!

Active outage— unable to play video, error code ds-1.1
Resolved28 minutes
  • Resolved
    UTC
    Resolved

    We have resolved the issue and will continue to monitor the situation. Thanks everyone for your patience while we fixed things!

  • Identified
    UTC
    Identified

    We are actively investigating an issue where users are unable to play video and will post updates here as they become available. We are very sorry for the inconvenience, and are working to fix things as quickly as possible.

Aug 2024

No notices reported this month

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