Video
Dec 2022
We've identified the issue and decided to roll back the update. If you're still experiencing issues on version 3.4.4 of the Roku app, please try updating again.
We are currently investigating an outage on Roku devices with the latest Philo update. Note: if you're using Philo on a Roku device, please do not update your app.
Per Amazon's status page, "the issue has been resolved and connectivity has been fully restored."
Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."
https://health.aws.amazon.com/health/status
Per the AWS status page, they are "attempting multiple parallel mitigation paths".
We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo. https://health.aws.amazon.com/health/status
We are still investigating the problem but have more details on who is affected:
We are actively investigating reports of customers receiving error code 1.
All clear! Thank you for your patience.
Huzzah! Our engineers have figured out what's causing the issue, and we're currently rolling out a fix.
We're continuing to work on a fix for this incident.
We've identified an issue causing black screens and the Guide page not loading. We're on the case and working towards a fix!
Nov 2022
Good news, everyone! We resolved the issue and all systems are operational. Our team will continue to monitor.
We are aware of a multitude of issues users are experiencing with the system right now. Our best and brightest engineers are on the case and we are working to get this fixed as quickly as possible!
Please note: Season 5 episode 1 of Yellowstone is scheduled to re-air immediately after the premiere.
We resolved the pf-4.5 error users we're seeing on Roku!
Oct 2022
The issue appears to be fully resolved. We will continue to monitor things!
Oct 2022 to Dec 2022
