Notice history

Identified
September 06, 2022 at 10:17 PM
Update
September 06, 2022 at 10:17 PM
Widevine/DRMToday has acknowledged the issue on their status page and are working on a solution. https://status.drmtoday.com/incidents/w2wbtnn9r67y

In the meantime, we are continuing to look into a workaround.
Identified
September 06, 2022 at 9:59 PM
Identified
September 06, 2022 at 9:59 PM
We have narrowed down the problem to Google's Widevine DRM. It appears to be a widespread outage affecting several streaming services. We are actively investigating workaround options.
Investigating
September 06, 2022 at 9:46 PM
Investigating
September 06, 2022 at 9:46 PM
We are actively investigating an issue with playback where users are receiving an error of PF-1.5 or similar on multiple platforms.

Aug 2022

Resolved
August 04, 2022 at 3:04 AM
Resolved
August 04, 2022 at 3:04 AM
We are happy to share that the issue has been resolved and our team will continue to monitor.
Investigating
August 04, 2022 at 12:59 AM
Investigating
August 04, 2022 at 12:59 AM
We have received multiple reports from users that they are getting kicked back to the previous screen when attempting to play content. The progress bar will show 33%, then 99%, and then exit the video player. We are actively investigating this.

Jul 2022

Resolved
July 28, 2022 at 7:12 PM
Resolved
July 28, 2022 at 7:12 PM
Thank you to all (that were affected by this) for bearing with us. We just resolved the issue!
Identified
July 28, 2022 at 5:30 PM
Identified
July 28, 2022 at 5:30 PM
Large-scale cloud provider outage confirmed US-EAST-2 Region being affected.

> 10:25 AM PDT We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power.
Investigating
July 28, 2022 at 5:27 PM
Investigating
July 28, 2022 at 5:27 PM
We are currently being affected by the large-scale cloud provider outage. Some users may be experiencing issues with video playback. Our engineers are on the case, and we're working to get this resolved as quickly as possible.

Resolved
July 23, 2022 at 3:53 AM
Update
July 23, 2022 at 3:53 AM
Resolved
July 23, 2022 at 3:48 AM
Resolved
July 23, 2022 at 3:48 AM
Good new, everyone! Reelz has fully resolved their issues and we are no longer observing any issues with our system. They started re-airing the premiere episode of On Patrol: Live at ~22:15 EDT.
Monitoring
July 23, 2022 at 2:15 AM
Monitoring
July 23, 2022 at 2:15 AM
We are starting to see things trend in the right direction and are continuing to work with our partners to ensure that the root cause has been addressed.

Good news, though! Reelz is going to be re-airing Live Patrol once they have resolved their issues, so anyone whose viewing experience of this show was impacted will have a chance to watch it again without interruption.
Investigating
July 23, 2022 at 1:35 AM
Investigating
July 23, 2022 at 1:35 AM
We are aware of a multitude of issues users are experiencing with the system right now. Our best and brightest engineers are on the case and we are working to get this fixed as quickly as possible!

Please note: Reelz channel had an issue across all providers for the first ~6 minutes where the content is showing a black screen. This is a separate issue and has been resolved.

Jul 2022 to Sep 2022