Video
Feb 2023
No notices reported this month
Jan 2023
We have resolved the issue. Thank you for your patience while we worked through this!
We are currently investigating reports of issues across the board with using and accessing Philo. Our engineering team is actively working on identifying the issue. We will post updates here as they become available.
Dec 2022
We've identified the issue and decided to roll back the update. If you're still experiencing issues on version 3.4.4 of the Roku app, please try updating again.
We are currently investigating an outage on Roku devices with the latest Philo update. Note: if you're using Philo on a Roku device, please do not update your app.
Per Amazon's status page, "the issue has been resolved and connectivity has been fully restored."
Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."
https://health.aws.amazon.com/health/status
Per the AWS status page, they are "attempting multiple parallel mitigation paths".
We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo. https://health.aws.amazon.com/health/status
We are still investigating the problem but have more details on who is affected:
We are actively investigating reports of customers receiving error code 1.
All clear! Thank you for your patience.
Huzzah! Our engineers have figured out what's causing the issue, and we're currently rolling out a fix.
We're continuing to work on a fix for this incident.
We've identified an issue causing black screens and the Guide page not loading. We're on the case and working towards a fix!
Dec 2022 to Feb 2023
