Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 99.62%

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Jan 2024
Feb 2024
Mar 2024

Sign Up - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Sign In - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Apps - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

help.philo.com - Operational

100% - uptime
Jan 2024 · 99.62%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Support (chat and phone) - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

Active Outage - Several channels are experiencing issues
  • Resolved
    Resolved

    We've resolved this issue and channel playback should be back to normal. Our apologies for the interruption.

  • Monitoring
    Monitoring

    A fix has been pushed through and we are monitoring.

  • Identified
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    Investigating

    Several channels are experiencing issues. We are aware and investigating. We apologize for this inconvenience and will have updates soon.

Active Outage - Catchy Comedy, MeTV, Start TV, and Story TV are experiencing issues
  • Resolved
    Resolved

    The channels have been restored. The issue is now resolved.

  • Identified
    Identified

    The Catchy Comedy, MeTV, Start TV, and Story TV channels are experiencing issues and we are working to identify the issue. We apologize for the inconvenience and will post an update as soon as we have one.

Feb 2024

No notices reported this month

Jan 2024

Support - Phone and chat system down
  • Resolved
    Resolved

    This incident has been resolved. Our Support team is now able to receive calls and chats. Thank you for your patience as we worked to resolve this issue.

  • Update
    Update

    Our team is still working with our service partner and actively monitoring while they work on a fix. We apologize for this inconvenience and hope to be online soon.

  • Identified
    Identified

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible.

Jan 2024 to Mar 2024

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