Philo - Notice history

All systems operational

Video - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Sign Up - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.91%

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Oct 2021
Nov 2021
Dec 2021

Sign In - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

help.philo.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Apps - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

Some users unable to sign up.
  • Resolved
    Resolved

    Looks like things are getting back to normal!

  • Identified
    Identified

    It's looking like these issues are related to the AWS outage that is currently being resolved: https://status.aws.amazon.com/

  • Investigating
    Investigating

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Some users unable to sign up.
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Nov 2021

Unable to save shows
  • Resolved
    Resolved

    The issue is now resolved for all users.

  • Identified
    Update

    We have identified a fix and are preparing to release it.

  • Identified
    Identified

    We have identified an issue that is impacting users' ability to Save shows. Our engineering team is actively investigating.

Oct 2021

Blank Screen on Philo.com (WEB)
  • Resolved
    Resolved

    We just resolved the issue—Thank you for your patience and understanding.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Oct 2021 to Dec 2021

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