Philo - Notice history

All systems operational

Video - Operational

100.0% uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Sign Up - Operational

99.97% uptime
Nov 2021 · 100.0%Dec · 99.91%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Sign In - Operational

100.0% uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Apps - Operational

100.0% uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

help.philo.com - Operational

100.0% uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Support (chat and phone) - Operational

100.0% uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Notice history

View current status

Jan 2022

Video Issues: Unable to Fetch Meta
Resolved23 minutes
  • Resolved
    UTC
    Resolved

    Engineering has fixed the issue and video playback should be restored for all users.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with video playback where users are receiving an error that says "unable to fetch meta". Our engineers are online and working to fix things as quickly as possible. Updates will be posted here.

Dec 2021

Some users unable to sign up.
ResolvedMinor outage1 hour
  • Resolved
    UTC
    Resolved

    Looks like things are getting back to normal!

  • Identified
    UTC
    Identified

    It's looking like these issues are related to the AWS outage that is currently being resolved: https://status.aws.amazon.com/

  • Investigating
    UTC
    Investigating

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Some users unable to sign up.
ResolvedMinor outage1 hour 7 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    Some customers are reporting an issue during sign-up or when making changes to their account. This is also impacting our support team's ability to access accounts. We've identified the issue and are actively working to resolve this.

Nov 2021

Unable to save shows
Resolved57 minutes
  • Resolved
    UTC
    Resolved

    The issue is now resolved for all users.

  • Update
    UTC
    Update

    We have identified a fix and are preparing to release it.

  • Identified
    UTC
    Identified

    We have identified an issue that is impacting users' ability to Save shows. Our engineering team is actively investigating.

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Nov 2021 to Jan 2022

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