Philo - Notice history

All systems operational

Video - Operational

99.92% uptime
Feb 2022 · 100.0%Mar · 99.78%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Sign Up - Operational

99.79% uptime
Feb 2022 · 99.34%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Sign In - Operational

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Apps - Operational

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

help.philo.com - Operational

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Support (chat and phone) - Operational

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Notice history

View current status

Apr 2022

Blackout issues on Discovery Channel lineup: error: "This Program is unavailable for playback to restrictions."
Resolved31 minutes
  • Resolved
    UTC
    Resolved

    Issue resolved—Thank you for your patience.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Philo.com/login is currently experiencing issues.
Resolved
  • Resolved
    UTC
    Resolved

    Engineering has fixed the issue and Philo.com/login should be restored.

    Thank you for your patience!

Mar 2022

Our phone line is currently experiencing issues.
ResolvedMinor outage
  • Resolved
    UTC
    Resolved

    Our phone line is currently experiencing issues. Our team is aware and is currently working on a fix as soon as possible.

Philo Outage: Many systems affected
Resolved3 hours 33 minutes
  • Resolved
    UTC
    Resolved

    We are closing this out after observing no additional issues over the past few hours.

  • Monitoring
    UTC
    Monitoring

    We believe the issue is resolved but are continuing to monitor the situation.

  • Identified
    UTC
    Identified

    Engineering has identified the issue and the fix is being implemented. Things are starting to clear up, but we are going to continue to monitor before declaring this resolved.

  • Investigating
    UTC
    Investigating

    Our engineers are actively working to address an issue in our infrastructure that is affecting multiple Philo systems, including video and our Help Center. We are working to resolve this as quickly as possible.

Our phone line is currently experiencing issues.
Resolved59 minutes
  • Resolved
    UTC
    Resolved

    We are happy to share that our phone line is no longer experiencing any issues.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident but in the meantime, please feel free to chat in with one of our agents or send us an email at help.philo.com.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Video issue: Irregularities around fast forward behavior on recordings.
ResolvedDegraded performance36 hours 25 minutes
  • Resolved
    UTC
    Resolved

    Issue has been resolved!

  • Identified
    UTC
    Identified

    Engineering is on the case! Our team has identified the issue and is currently working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Video Issue: on VH1, Travel, Paramount, Own, Nik, MTV2, Motortrend, History, HGTV, FYI, CLEO
Resolved2 hours 58 minutes
  • Resolved
    UTC
    Resolved

    Engineering has fixed the issue and video playback should be restored on all the channels affected. Thank you for your patience!

  • Monitoring
    UTC
    Monitoring

    Engineering has fixed the issue and video playback should be restored on all the channels affected. Thank you for your patience!

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Philo is having trouble streaming Live on HGTV and OWN

    [Error code: pf-1.1-1fe24]

Feb 2022

Active Issue: 502 Bad Gateway on Account Page
ResolvedMajor outage4 hours 23 minutes
  • Resolved
    UTC
    Resolved

    We are declaring this issue resolved, and will closely monitor things to ensure continued stability.

  • Monitoring
    UTC
    Monitoring

    Things are trending in the right direction. We are continuing to monitor the situation.

  • Update
    UTC
    Update

    We have identified a possible solution and are pushing it out now. We are monitoring to see if things clear up.

  • Update
    UTC
    Update

    We are still working on a fix for this issue.

  • Update
    UTC
    Update

    No updates yet. We are still actively working on this.

  • Identified
    UTC
    Identified

    We have identified an issue with our billing pipeline that is preventing some users from making account changes. We are actively working with the vendor to get functionality fully restored as soon as possible.

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Feb 2022 to Apr 2022

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