Philo - Notice history

We have resolved the issue. Thank you for your patience while we worked through this!

We've identified the issue and decided to roll back the update. If you're still experiencing issues on version 3.4.4 of the Roku app, please try updating again.

Per Amazon's status page, "the issue has been resolved and connectivity has been fully restored."

Per Amazon's status page, "we are beginning to signs of recovery, and continue to work toward full resolution."

https://health.aws.amazon.com/health/status

Per the AWS status page, they are "attempting multiple parallel mitigation paths".

https://health.aws.amazon.com/health/status

We believe this is related to a widespread AWS outage they have reported that is causing problems with internet connectivity for users, not just limited to Philo. https://health.aws.amazon.com/health/status

We are still investigating the problem but have more details on who is affected:

• Philo on the web is working for some people
• All other platforms are experiencing issues
• Users are experiencing a combination of error code 1, error fetching data, or the app loading indefinitely

All clear! Thank you for your patience.

Huzzah! Our engineers have figured out what's causing the issue, and we're currently rolling out a fix.

We're continuing to work on a fix for this incident.