Philo - Notice history

Heroes & Icons as well as American Heroes Channel are back up and running.

Thank you for your patience while we resolved this issue.

This incident has been resolved, thank you for your patience!

What's going on?
Some of our programming partners are currently being affected by a ”sun outage,” meaning the sun is causing signal interference with our satellites. Viewers may continue to experience frozen frames and video distortion (glitches). These issues could also be present in DVR recordings. Heavily corrupted recordings are removed automatically, so some viewers might notice that they are missing recordings of recent broadcasts.

How long will the outage last?
This could potentially last through October 12, or somewhat longer. The duration of the outage may vary from customer to customer. We will post updates as they become available.

Which channels are affected?
Channels from the following programmers may be affected:

• Discovery
• Viacom
• AMC
• aspireTV
• AXS
• Urban One
• Sony
• Inspiration Ministries
• GAC Media

This incident has been resolved, thank you for your patience!

All outstanding alerts have been cleared and we are currently monitoring the channel feeds.

Discovery has confirmed that the issue is related to the recent changes they made with video compression. They are still actively working on a solution and as of right now have not provided an ETA on when this will be fixed.

We will continue to share updates here as soon as they become available!

Philo.com/login is now operational.

Cheddar News is up and running again. Thanks for your patience!